Those willing to work in the field of customer service can find several jobs in this field in Philadelphia, PA. The jobs in this field are many and people willing to work from home can also find many vacancies in this field. There are also vacancies for customer executives and customer managers in popular firms in Philadelphia, PA.
Job listings – Helpful to find jobs
Customer service jobs can be spotted in Philadelphia easily by using the job portals. The internet provides detailed information about vacancies for customer service executives, managers etc and job aspirants can use the job portals for finding any such information regarding employment opportunities in Philadelphia.
Work options in the field of customer service
Customer service executives are in charge of achieving sales targets, attending to the customers, take up tele calling, maintain outlet assets, keep records pertaining to stock register, attendance register, expense register etc and send reports to plant regularly. They should also manage a bunch of customer service representatives. They are in charge of training the representatives, building relationships with sales team and customers, training customer executives, establish policies pertaining to customer service etc. They are also in charge of interacting with operations managers, sales managers, retail managers, etc. In some firms customer service executives have to monitor customer service and sales activities, and support the marketing manager regarding marketing and customer service issues. The customer service executive has to attend customer complaints and see that the customers are satisfied at all times.
Jobs in the field of customer service
The customer service job opportunities in Philadelphia include that of technical support and customer support executive, customer service manager, marketing manager, customer service representative, sales representative, assistant customer service manager, customer service associate, and others. Those willing to work in the area of customer service should have a bachelor’s degree with 3 years of experience as a customer service executive. There are also prospects for growth for work from home professionals in Philadelphia.
Pre-requisites in a customer service person
Patience in resolving customer queries and a friendly nature are a must among job aspirants. The job applicants should also be able to manage crisis and handle complaints. Prior experience in similar field will be an added advantage. Firms also look out for individuals who are dynamic, smart, aggressive, performance Oriented and who have the multi-tasking ability so that they can perform under pressure.
Role of Customer service
The basis for success of any business is customer service. Customer service assistants and associates are needed increasingly in shopping malls, retail stores and telecom industry among others. The customer service assistants are well paid and have great chance to grow within the firm. The call centers are also in growing need of such professionals who might be willing to work even during night shifts. The job listing is the perfect way to locate these job vacancies in Philadelphia easily and quickly. Customer service executives with some years of experience can get appointed as customer service managers.