Customer service job opportunities are available in plenty for persons in the U.S and especially in New York. Customer service work from home job opportunities are increasing day by day in New York. By employing work-at-home agents, companies are able to reduce attrition in customer service jobs while saving money on office rent, utilities and equipment. Consequently, they’re relatively eager to employ work-at-home agents and motivated to pass along some of their savings in the form of increased hourly wages. According to a survey, customer service employees working in call centers generally earn only $10 to $12 per hour, but work-at-home customer service agents generally earn $15 to $18. Other than work from home jobs, customer executive vacancies also exist with reputed firms in New York, NY.
Advantages of working from home
The advantages for work-at-home customer agents are many, especially for stay-at-home parents and physically-challenged people who need income.
You can come across such customer service job opportunities from the employment sections of the websites. Listings for customer service executives, managers etc are available in the internet and you can find plenty of such job opportunities enlisted online for working in New York.
Work opportunities for customer executives and managers
A customer service manager or executive in New York is responsible for the management of a team of customer service representatives. Their job includes training the representatives, handling customer problems, building a strong rapport with privileged customers, setting customer service and sales goals and training team members to meet the same, supporting promotional and sales activities, establishing and maintaining customer service policies, coordinating with sales managers, operations managers, retail managers, etc, overseeing customer service and inside sales activities, and coordinating with and supporting the marketing manager in relation to customer service and marketing issues.
Job Positions in the field of customer service
The customer service job opportunities in New York include that of customer service representative, marketing manager, customer service manager, customer service executive, sales representative, customer support executive, technical support executive, customer service associate, and assistant customer service manager, among others. A majority of these customer service manager positions require a bachelor’s degree and 3+ years of experience in a customer service environment.
There are also excellent career opportunities in the following areas:
Sales and marketing transformation — develop specific competencies required for creating growth and optimizing the effectiveness of Marketing and Sales.
Customer Relationship Management (CRM) strategy — develop a platform for managing the CRM journey. Focus on delivering critical capabilities and collaboration across channels and departmental boundaries.
Transformation of service — transform service operations to create customer value, based on reduced service cost and improved customer satisfaction, through all stages and channels of the post-sales service life cycle.
Contact center optimization — improve the effectiveness and efficiency of contact center operations.
Pre-requisites in a customer service person
The aspirants for customer service positions should have lots of patience in handling customer queries and must be customer friendly. Ability to manage crisis and handle complaints and previous experience in similar field will be other advantages.