You can come across such customer service job opportunities from the employment sections of the websites in Chicago, IL. Vacancies exist for the post of customer service executives, managers etc in the internet and you can find plenty of such job opportunities enlisted online for working in Chicago.
Job opportunities for managers and customer executives
A customer executive manager in Chicago is in charge of managing a team of customer service representatives. He/She is also in charge of training the representatives, handling customer problems, building a strong rapport with privileged customers, setting customer service and sales goals and training team members to meet the same, supporting promotional and sales activities, establishing and maintaining customer service policies, coordinating with sales managers, operations managers, retail managers, etc, overseeing customer service and inside sales activities, and coordinating with and supporting the marketing manager in relation to customer service and marketing issues. The customer executives have to attend to customer complaints and queries and must have enormous level of patience and a friendly nature.
Sales and marketing executive jobs
The job opportunities in the sales and manufacturing as well as customer service field in Chicago include that of customer service representative, marketing manager, customer service manager, marketing executive, sales representative, customer support executive, technical support executive, sales executive, and assistant customer service manager, among others. Customer service managers should have a bachelor’s degree and 3+ years of experience in a customer service environment.
There are also excellent career opportunities for executives in the following areas:
Sales and marketing transformation — The sales and marketing executives will have to develop specific competencies required for creating growth and optimizing the effectiveness of Marketing and Sales. In the field of customer Relationship Management (CRM) strategy, the customer service executives and managers will be in charge of developing a platform for managing the CRM journey. Focus on delivering critical capabilities and collaboration across channels and departmental boundaries. Regarding transformation of service, the executives will also have to transform service operations to create customer value, based on reduced service cost and improved customer satisfaction, through all stages and channels of the post-sales service life cycle. The executives will also be responsible for contact center optimization, ie, to improve the effectiveness and efficiency of contact center operations.
Pre-requisites in a Sales or customer service executive
The aspirants for customer service positions should have lots of patience in handling customer queries and must be customer friendly. Ability to manage crisis and handle complaints and previous experience in similar field will be other advantages. A pleasing personality and ability to handle problems with composure with be added assets in a job seeker. A sales executive or those in the marketing line should have proper product knowledge and good communication skills. He/She must be able to talk about the product t attract customers and must be people-friendly. A clean appearance and ability to converse clearly will be other added advantages.
